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Frequently Asked Questions
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Questions before ordering? Check here first!
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Q
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How strong is your leather. It looks too soft to be strong.
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A
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Safety is our main concern. We use ONLY very expensive, strong, yet buttery soft leather like Elk and Deerskin. Other manufacturers may use soft, much cheaper leathers like Pigskin and Lambskin which are too delicate and can break, especially for a leash. BEWARE ! Our show leads, though thin and soft have a nylon core bonded to the inside of the leather for superior strength
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Q
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What if I don't want to give my credit card over the Internet?
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That's fine, simply continue through the ordering process until it asks you for a credit card number, then choose "check" or "phone" as a payment option and we will receive your order electronically. You can then give us your credit card number over the phone or write us a check. As soon as we receive payment, we'll ship your order.We also accept Paypal. If you choose this option you will receive a Palpal invoice.
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Q
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How do I measure my dogs correct collar size
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Place a non-stretch ribbon or string around your dogs neck. Adjust to where it is comfortable, not too snug, but tight enough to not slip over your dogs head. Measure the length and this is your dogs collar size. All of our collars are measured using "true" measurements-that is from the buckle to the first and last hole - not the total length of the collar. You can also measure a collar that fits your dog well. Measure from the tip of the buckle to the hole you use. Over time our collars will stretch about 1" as the leather adjusts. Keep this in mind when ordering.
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Q
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How do I take care of my collar?
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Occasionally using a mink oil paste on a collar that sees alot of water will keep the leather supple and beautiful for many years. Your dogs natural oil in his skin will also keep the leather conditioned. Deerskin is the only washable leather. This can be washed with mild soap and water, allowed to dry, and will be beautiful for many years.
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Q
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Can I order a custom collar? Will there be an extra charge?
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We will be happy to customize any collar. Such as a different buckle or color, at no extra charge. Just allow 3 weeks for custom orders.
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Q
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What kind of collar should I buy?
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Some general rules: A small dog with a short neck will be most comfortable in a lightweight, narrow collar. Long necked dogs are more comfortable and look more balanced in a wider collar. For a dog that pulls, a wide collar is more comfortable. (for example, a thread tightened on your wrist is not as comfortable as a wide ribbon pulled tight.) For a dog that pulls a harness works well also.
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Q
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My dog's collar size is 10". Should I buy a Toy (8"-10") or an Extra Small(10"-12")?
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If your dog is in between sizes, order the smaller (8"-10")size. Call or e-mail me and I will custom make the collar to fit (9"-11") at no extra charge.
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We use only deerskin and other very strong, yet buttery soft leathers. Other manufacturers may use cheaper soft leathers like lambskin or pigskin, which will not have the integrity especially for a leash to hold up. Safety is our main concern.Beware !!
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Trade mark / Trade dress
Under section 43(a) of the Lanham Act a product's trade dress can be protected without formal registration with the PTO. In relevant part, section 43(a) states the following:
"Any person who, on or in connection with any goods or services, uses in commerce any word, term, name, symbol, or device, or any combination thereof, or any false designation of origin, false or misleading description of fact, or false or misleading representation of fact, which
(A) is likely to cause confusion, or to cause mistake, or to deceive, as to the origin, sponsorship, or approval of his or her goods, services, or commercial activities by another person, or
(B) in commercial advertising or promotion, misrepresents the nature, characteristics, qualities, or geographic origin of his or her or another person’s goods, services, or commercial activities,
shall be liable in a civil action by any person who believes he or she is likely to be damaged by such an act."
This statute allows the owner of a particular trade dress to sue an infringer (a person or entity who illegally copies that trade dress) for violating section 43(a) without registering that trade dress with any formal agency or system (unlike the registration and application requirements for enforcing other forms of intellectual property, such as patents). It is commonly seen as providing “federal common law” protection for trade dress (and trademarks). United States Patent and Trademark Office
Intellectual property (IP) Referring to a number of distinct types of creations of the mind for which a set of exclusive rights are recognized and the corresponding fields of law. Under intellectual property law, owners are granted certain exclusive rights to a variety of intangible assets, such artistic works, discoveries and inventions, and words, phrases, symbols, and designs. Common types of intellectual property include copyrights, trademarks, patents, industrial design rights and trade secrets.
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